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Common Errors

  1. Failed to verify static auth.

    The signature your entered may be invalid.

  2. Failed to initialize DocEngine: no single engine was provided.

    None of the engines is enabled in the settings or none of the enabled engines is included in the bundle (for example, if the bundle contains only barcodes and the user is trying to enable bank cards)

  3. Failed to initialize DocEngine: mismatching engine version in config.

    You cannot use a configuration file version different from the library version. They must be from the same SDK.

  4. libdocengine.so:cannot open shared object file:no such file or directory.

    In many integrations, an additional wrapper assembly is required to work with the C++ library. This error occurs when the wrapper cannot find the main library using the specified path. It must either be placed in the scope of the code through environment variables, or a wrapper must be compiled with the correct library paths.

  5. for PYTHON and PHPlibpython3.x.x:cannot open shared object file: No such file or directory.

    There is no such file or directory: the module you are using was created for a different version of python, /samples/docengine_sample_*/ contains a script to build the module on your side. Don't forget that you must have the development packages for your language installed.